You have same days to return a defective products .
Easy and Free Returns
You can return any product immediately you have bought, with same courier, and we will take care of the return shipping costs.
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees payed.
How does Return Policy Work?
Return The Item
Check the item at the spot Pack the item in its original state and packaging. Hand over the package to the same courier representative waiting in front of you .
Once we receive your returned item, we will inspect it and process your refund.
Frequently Asked Questions (FAQs)
Q. I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact to the same courier who is delivering it to you . Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along without any shipping fees incurred.
Q. I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.
Q. When are ‘Returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
Return request is made outside the specified time frame, of same day from delivery.
Product is used, damaged, or is not in the same condition as you received it.
Specific categories like innerwear, lingerie, socks and clothing freebies etc.
Defective products which are covered under the manufacturer's warranty.
Any consumable item which has been used or installed.
Products with tampered or missing serial numbers.
Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
Fragile items, hygiene related items.
Q. Can I return Clothing & Fashion accessories?
A. You can return any Clothing item or Fashion accessory within same day in the same condition you received and in the original box and/or packaging intact, as long as the item is:
not Clearance Items clearly marked as such and displaying a No-Return Policy
in the same condition as received and with the original packaging box and tags attached
Q. What are the items that cannot be returned?
The items that cannot be returned are:
1. Clearance items clearly marked as such and displaying a No-Return Policy
2. When the offer notes states so specifically are items that cannot be returned.
3. Items that fall into the below product types:
Beauty & Fragrances
Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
Q. Can I schedule time with the courier to return an item?
At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
How can I receive a refund if I paid by Credit Card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.
Q. I paid through Cash on Delivery, how will I receive a refund for my item?
If you have paid through Cash on Delivery (COD), the money would be refunded at the spot if you find the product defective don’t collect and don’t pay.
Q. Can I Replace or Exchange an item rather than a refund?
At the moment, we not offer replacement or exchange of an item; however you can still return an item and receive a full refund.
Q. I lost the Original Packing in which I received the item, how can I still return it?
We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service
Q. What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?
A brand-new, unused, unopened, undamaged item in its original packaging . Packaging should be the same as when it was delivered to you.
Q. Can I return an item through my courier company or personally drop it anywhere?
At the moment, the item can be returned to us only though one of our assigned courier services.
Q. Who pays for the shipping charges when I return an item?
You can return an item for free within same days from delivery date, were by esmartshope.com covers all the shipping charges.
Q. Where can I find the pre-paid shipping label / Air Waybill?
Once you place a request to return an item , the pre-paid shipping label / Air Waybill will be sent to you in your email to ensure you can return the item for FREE.